No code email

Updated 18 October 2026

PelQi sends a six-digit code when you make your PelQi and when you reset your password. The subject reads "123456 is your PelQi code" (with your code) and it comes from PelQi at notifications@fortisdatagroup.com. It normally arrives within a minute.

Try these first

• Wait a full minute, then search your whole mailbox for "PelQi code".
• Look in Spam, Junk, Promotions, Updates and Other. If you find it there, mark it as not spam so the next one lands in your inbox.
• Check the address PelQi shows on screen ("I just sent a six-digit code to ..."). A typing mistake sends it somewhere else.
• Choose Send a new code (when signing up) or ask again with Forgot password? (when resetting). Use only the newest code.

Limits that can stop a code

• A code works for 15 minutes. After that you see "That code has run out. Ask for a new one."
• PelQi sends at most three new sign-up codes in ten minutes to one address. Asking more often sends nothing new, so wait a few minutes.
• After six codes to the same address, PelQi says "We have sent several codes already. Try again later."
• If PelQi says "I could not send the code just now. Try again in a minute.", its email service did not answer. Wait a minute and try again.
• A reset code is only sent if the email has a confirmed PelQi. If you never typed in your first code, sign in instead: PelQi then sends a new sign-up code.

Work and school email

Some organisations hold email from new senders for a while, or block it. Ask your IT team to allow notifications@fortisdatagroup.com, or use a personal email address for PelQi.

What you should see

An email with your six-digit code in large type. Type it on the PelQi page within 15 minutes.

If it still does not work

Email info@fortisdatagroup.com from the address you are trying to use, so we can check it. Never forward a code to anyone.