Confirm your email with the code

Updated 18 October 2026

Right after you choose your email and password, PelQi sends a six-digit code to that address. Typing it in proves the address is yours, so password resets and your morning brief reach you and nobody else.

Enter the code

• Open your email on any device and look for a message from PelQi (sent from notifications@fortisdatagroup.com). It usually arrives within a minute.
• Type the six digits into the box PelQi shows and choose Check my code.
• If the code has expired or you deleted the email, choose Send a new code. PelQi says "A new code is on its way." Use only the newest code.

What you should see

PelQi's eye smiles and moves on to choosing a voice. Your account is now confirmed.

If it does not work

• Check your spam, junk and Promotions folders, and search your mailbox for "PelQi".
• Check the address PelQi shows ("I just sent a six-digit code to ..."). If it is wrong, choose Use a different email under the code box and type the right one.
• Going to your email app and back is fine: PelQi keeps your place at the code, even if the page reloads.
• Work or school mailboxes sometimes hold messages from new senders for a few minutes. A personal address is often quicker.
• More fixes are in No code email.

Nobody from PelQi will ever ask you to read a code out or send it to them. A code is only for typing into PelQi yourself.