PelQi looks out of date: refresh or update

Updated 18 October 2026

PelQi updates on its own server, so there is nothing to download in a browser or a Home Screen icon. An open PelQi checks for a newer version each time you come back to it and reloads by itself, unless you are in the middle of typing or PelQi is answering.

Refresh it

• Chrome, Edge or Firefox on a computer: press Ctrl+R (Cmd+R on a Mac), or Ctrl+Shift+R to reload fully.
• Safari on a Mac: press Cmd+R.
• Safari or Chrome on a phone: pull the page down, or tap reload in the address bar.
• PelQi on your Home Screen (iPhone or Android): close it fully (swipe it away in the app switcher) and open it again.
• The PelQi iPhone app: close it fully and open it again. The app shows the live PelQi, so new features arrive without an app update. Changes to the app itself (such as notifications) come through TestFlight: open TestFlight and tap Update when it offers one.

Check the version

Open Help from the account menu. The last line says "PelQi Home, version" and the version you have.

A new feature is missing

Some features depend on your plan, for example agents need Max and files in chat need Plus, Family or Max. Children see fewer features. Check Free, Plus, Family and Max compared.

What you should see

After a refresh, the newest PelQi, with your chats and settings unchanged.

If it still does not work

Email info@fortisdatagroup.com with the version from Help and your device.