Delete your account

Updated 18 October 2026

You can delete your PelQi account yourself, on the web or in the app. It deletes your account, memory and conversations for good.

Delete it

• Sign in to PelQi at app.pelqi.com or in the app.
• Open your account at the bottom of the menu (your name and plan), choose Settings, then You.
• Scroll to Delete my PelQi, type your password and choose Delete.
• Confirm.

What happens

• Your account, memory, conversations, files, connections and agents are deleted. Deleted information leaves PelQi's live systems straight away and its backups within 30 days.
• To remove PelQi on Google's or Microsoft's side too, remove it in that account's settings (see Disconnect a service).
• If you are the only grown-up at home, the children's profiles are deleted too.
• A paid plan stops renewing first, so nothing further is charged.
• Payment records stay with Stripe, as the law requires.
• If you are the only owner of a PelQi Work workspace, make someone else an owner there first.

What you should see

You are signed out and taken back to the sign-up page.

If it does not work

• "Type your password to delete your account." The password was wrong or empty. Use Forgot password? on the sign-in page if you need a new one.
• Cannot sign in at all: email info@fortisdatagroup.com from the address on the account and we delete it within 30 days.
• The same steps are on the delete account page.