Refunds

Updated 18 October 2026

If you are new to a paid plan and it is not for you, you can ask for a full refund within 7 days of your first payment. Refunds are made by a person, not in the app.

Ask for a refund

• Email info@fortisdatagroup.com from the email address on your PelQi account, within 7 days of your first payment.
• Say which plan you bought and that you would like a refund. Never send card details.
• If you also want to stop the plan, cancel it in Plan and usage (see Manage or cancel your plan).

The rule

• A full refund if you ask within 7 days of your first payment on a paid plan.
• After those 7 days, and for every renewal, payments are not refunded, except where the law requires it.
• Cancelling stops future renewals; it does not refund the current period.
• These are the same words as the terms.

What you should see

A reply by email. The refund goes back to the card you paid with; banks usually take a few working days to show it.

If it does not work

• If you have not had a reply within two working days, email again and check your spam folder.