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- Create your PelQi accountMake your own PelQi in about two minutes: your name, an email and password, a code from your inbox, then a voice and personality.
- Add PelQi to your iPhone or iPad Home ScreenPut PelQi on your Home Screen from Safari so it opens full screen like an app and can send you notifications.
- PelQi cannot hear me: fix the microphoneAllow the microphone for PelQi on iPhone, Android, Windows and Mac, and what "Microphone access is off for PelQi" and "I didn't catch that" mean.
- Notifications are not arrivingTurn PelQi notifications on for each device, then check the settings on iPhone, the iPhone app, Android, Windows and Mac, including Focus and quiet hours.
- Manage or cancel your planCancel or keep your plan in Plan and usage, and update your card, change plan or see invoices in Stripe's billing page.
- Connect your Microsoft accountBring your Outlook.com, Hotmail, Live, work or school calendar and inbox into PelQi, read only, so your brief and Today show your day.
- Reset your passwordForgot your PelQi password? Ask for a code by email on the sign-in page, then choose a new password of at least 10 characters.
- Timers and alarmsSet several named timers and alarms by voice or tap. They ring on every screen and phone, and Stop or Snooze works from any of them.
- Install PelQi as a desktop app in Chrome or EdgeInstall PelQi on Windows, Mac, Linux or a Chromebook so it opens in its own window from the taskbar or Dock, with notifications.
- "Today's allowance is used up"PelQi stopped answering for today. What the daily allowance is, why Free is shared at home, when it resets, and what still works meanwhile.
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Getting startedCreate your account, confirm your email, have your first chat and set up your home.6 articlesInstall PelQiPelQi on the web, on your phone's home screen, the iPhone app, Android and your computer, and the kitchen screen.7 articlesUsing PelQiEvery part of PelQi, from the message box to agents, explained step by step.27 articlesConnectionsBring in your Microsoft account, Google Calendar, Home Assistant, calendar links and Microsoft Teams.13 articlesPlans and billingFree, Plus, Family and Max, what each includes, and managing or cancelling your plan.7 articlesPrivacy and safetyWhat PelQi keeps, who sees it, how children are protected, and how to delete it.7 articlesTroubleshootingFixes for the problems people meet most, by area.19 articlesPelQi Work basicsWorkspaces, responsibilities, approvals and Teams for businesses on PelQi Work.6 articlesWhat's newWhat changed in PelQi each month, in plain words.1 articles
Still stuck?
Email info@fortisdatagroup.com with what happened, what you expected and the device you use (for example, iPhone app, or Chrome on Windows). A person reads every message and answers within two working days. Never send a password or a code.
Common questions are also on the support page.