PelQi Help

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Who sees your data: Anthropic, Microsoft, Google and others

Updated 18 October 2026

PelQi runs on servers operated by Fortis Data Group in the United States. To work, it relies on a few services, and each receives only what it needs.

Anthropic (the AI)

  • PelQi uses Claude, an AI model made by Anthropic, to understand what you say and write its answers.
  • What you type or say, photos you share, and the memory, lists, calendar items, documents or mail PelQi needs to answer are sent to Anthropic to be processed.
  • Anthropic does not use them to train its models.
  • Your voice is turned into text on PelQi's own servers, and PelQi's spoken voice is made there too. Recordings are not sent to Anthropic.
  • Files you ask PelQi to analyse are deleted from Anthropic's file storage when the analysis ends.
  • You agree to this before your first conversation, and can read it again or withdraw in Settings, How PelQi uses AI.

Microsoft and Google

  • Contacted only if you connect your own account. In PelQi Home, PelQi asks for read access only and cannot send, change or delete anything there.
  • What PelQi reads from them goes to Anthropic like the rest of the conversation when PelQi answers or an agent checks it.

The others

  • Stripe handles payments; PelQi never sees your full card number.
  • ZeptoMail sends sign-up and password codes.
  • Apple delivers notifications to the iPhone app, and those notices include their words. In a browser, notifications carry an empty signal and the words are fetched from PelQi.
  • Google Firebase Cloud Messaging delivers notifications to the Android app: Google gets the device's notification token and each notice, nothing else about you.
  • Cloudflare provides the secure connection.
  • Bland places the calls you approve, and answers PelQi's phone number. Texting is not available yet. Calls are not recorded.
  • Open-Meteo receives a town's name for the weather, nothing about you.
  • Your Home Assistant, if linked, receives the changes you ask for.

What you should see

In Settings, How PelQi uses AI shows "You have agreed." with a Withdraw button.

If it does not work

  • If you withdraw, PelQi cannot answer until you agree again.
  • The full list, with more detail, is in the privacy notice.
  • In the EU, the EEA or the UK, your GDPR and UK GDPR rights, and why PelQi may use your information, are in the privacy notice.

Still stuck?

Email info@fortisdatagroup.com with what happened, what you expected and the device you use (for example, iPhone app, or Chrome on Windows). A person reads every message and answers within two working days. Never send a password or a code.

Common questions are also on the support page.