Signing in
Codes, passwords and the security check.
4 articles
- I cannot sign inWhat each sign-in message means, from "That email and password do not match" to "Too many attempts", and how to get back into PelQi.
- Reset your passwordForgot your PelQi password? Ask for a code by email on the sign-in page, then choose a new password of at least 10 characters.
- No code emailThe six-digit PelQi code did not arrive. Check spam, the address, how long codes last and how many PelQi sends before asking you to wait.
- The security check box is missingPelQi asks you to tick a Cloudflare security check to sign up, reset a password or sign in on pelqi.com. What to do when the box does not show or pass.
Still stuck?
Email info@fortisdatagroup.com with what happened, what you expected and the device you use (for example, iPhone app, or Chrome on Windows). A person reads every message and answers within two working days. Never send a password or a code.
Common questions are also on the support page.