Troubleshooting
Fixes for the problems people meet most, by area.
19 articles
Signing in
Codes, passwords and the security check.
- I cannot sign inWhat each sign-in message means, from "That email and password do not match" to "Too many attempts", and how to get back into PelQi.
- Reset your passwordForgot your PelQi password? Ask for a code by email on the sign-in page, then choose a new password of at least 10 characters.
- No code emailThe six-digit PelQi code did not arrive. Check spam, the address, how long codes last and how many PelQi sends before asking you to wait.
- The security check box is missingPelQi asks you to tick a Cloudflare security check to sign up, reset a password or sign in on pelqi.com. What to do when the box does not show or pass.
Microphone and voice
When PelQi cannot hear you.
- PelQi cannot hear me: fix the microphoneAllow the microphone for PelQi on iPhone, Android, Windows and Mac, and what "Microphone access is off for PelQi" and "I didn't catch that" mean.
- PelQi does not speak out loudReplies stay silent? Switch on Read replies aloud, check your volume and silent mode, and what "That's today's free voice" means.
Notifications and timers
When notices or timers do not reach you.
- Notifications are not arrivingTurn PelQi notifications on for each device, then check the settings on iPhone, the iPhone app, Android, Windows and Mac, including Focus and quiet hours.
- Timers are silent on iPhoneWhy a PelQi timer or alarm may not make a sound on iPhone, and how to make sure you hear it: silent mode, Focus, an open PelQi screen and notifications.
Connection problems
Microsoft, Google and Home Assistant problems.
- Microsoft "did not allow" PelQiWhat each message means when connecting your Microsoft account fails: cancelled, an administrator needed, blocked by your organisation, or asked to sign in again.
- "PelQi needs to see your calendar"Google Calendar would not connect. The calendar box was unticked, the account is not invited while Google reviews PelQi, or Google asked you to sign in again.
- Home Assistant connection refusedWhy PelQi will not link your Home Assistant: a home network address, plain http, the wrong port, or a token Home Assistant does not accept. Exact messages and fixes.
Allowance and fair use
When PelQi says your allowance is used up or it is very busy.
- "Today's allowance is used up"PelQi stopped answering for today. What the daily allowance is, why Free is shared at home, when it resets, and what still works meanwhile.
- "PelQi is very busy today"Free is paused until the end of the day for everyone, not just you. Why it happens, when Free opens again in your time, and what keeps working.
- "This month's fair-use allowance is used up"New Plus and Family subscriptions have a monthly fair-use allowance. What it covers, when it starts again, and what keeps working until then.
The app and features
Browser, agents, files, the kitchen screen and old versions.
- "PelQi's browser is busy right now"PelQi could not open its browser for you. Why it happens (shared browsers, Free priority, daily steps) and what to do.
- My agent is pausedWhy a PelQi Max agent stops checking: you paused it, its share or the weekly allowance is used, three checks failed, all agents are stopped, or the plan changed.
- A file will not uploadWhy PelQi refuses a file: its type, size, macros, a locked PDF, more than 100 pages, the daily count, or a full file space. Exact messages and fixes.
- Kitchen screen problemsThe kitchen screen will not listen, ring or stay on. Fixes for the wake word, the microphone, sound, the screen going to sleep and signing in.
- PelQi looks out of date: refresh or updateSeeing an old screen or missing a new feature? How PelQi updates itself, how to refresh in a browser or a Home Screen app, and where to see the version.
Still stuck?
Email info@fortisdatagroup.com with what happened, what you expected and the device you use (for example, iPhone app, or Chrome on Windows). A person reads every message and answers within two working days. Never send a password or a code.
Common questions are also on the support page.