Plans and billing
Free, Plus, Family and Max, what each includes, and managing or cancelling your plan.
7 articles
- Free, Plus, Family and Max comparedWhat each PelQi plan costs and includes: Free to start, Plus for one person, Family for everyone at home, Max with agents and PelQi Work.
- Daily allowances in plain termsEvery plan has a daily allowance for chat, photos and voice, shown as a percentage. What uses it, what does not, and when it resets.
- Monthly fair use on new Plus and Family plansPlus and Family subscriptions started on or after 18 October 2026 have a monthly fair-use allowance on top of the daily one. Who it applies to and how it works.
- Upgrade your planMove from Free to Plus, Family or Max on the web through Stripe's secure checkout, or switch between paid plans.
- Manage or cancel your planCancel or keep your plan in Plan and usage, and update your card, change plan or see invoices in Stripe's billing page.
- RefundsNew to a paid plan? Ask for a full refund within 7 days of your first payment. After that, and on renewals, payments are not refunded except where the law requires.
- Who a plan covers at homeFamily and Max cover everyone in your household, children included. Plus is for one person. How plans and the Free shared allowance work at home.
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Common questions are also on the support page.